Contact Us
Need help with a product, order, delivery, cancellation, or return? Contact Festively using the form below or one of the support options on this page.
We generally respond within 1–3 business days.
Contact Information
Email: hello@festively.shop
Phone: (717) 268-9444
Support hours:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time
Messages received outside support hours are reviewed during the next available support period.
Before You Contact Us
Providing the correct information helps us respond more efficiently.
For order-related questions, include:
- Your order number
- The name on the order
- The email address used at checkout
- A brief description of the issue
For damaged, defective, or incorrect items, include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label when relevant
Damaged, defective, or incorrect items should be reported within seven days after delivery.
Please keep the product and packaging until your request has been reviewed.
Track Your Order
You can view the latest available shipment information through our tracking page:
Tracking may take 24–48 hours after shipment to begin showing carrier activity.
If tracking has not updated for several business days or the estimated delivery period has passed, contact us with your order number.
Request a Return or Cancellation
Cancellation requests may be submitted within one hour after placing an order. Cancellation is not guaranteed once fulfillment processing has begun.
Eligible return requests may generally be submitted within 30 days after delivery.
Use your Festively customer account to view eligible orders and submit a request:
Request a Return or Cancellation
Before submitting a request, review our complete Refund Policy.
Shipping Questions
Festively currently provides free tracked standard shipping to the 48 contiguous United States and Washington, D.C.
Our standard estimated delivery period is 5–12 business days, consisting of approximately:
- 1–3 business days for processing
- 4–9 business days for carrier transit
Product-specific delivery information controls if a different estimate is displayed on the product page or during checkout.
For complete details, review our Shipping Policy.
Online Chat
Use the chat button on our website for instant answers to common questions or to send a message to our support team.
Automated answers may be available outside normal support hours. Human replies are provided during our stated support schedule.
Security Notice
Do not send any of the following through email, chat, or the contact form:
- Complete payment-card numbers
- Card security codes
- Account passwords
- Email verification codes
- Banking credentials
- Government identification numbers
Festively will not ask you to provide a password or complete payment-card information through customer support.
Business Information
Festively LLC
140 Sara Ln
Hanover, PA 17331
United States
Email: hello@festively.shop
Phone: (717) 268-9444
Website: festively.shop
The address above is our business mailing address. Festively does not operate a walk-in retail storefront at this location.
Do not send returns to this address unless Festively has provided written authorization and confirmed the correct return location.
Contact Form
Use the form below to send us a message.
Please verify that your email address is entered correctly so we can respond.