Refund policy
Last updated: July 22, 2026
We want you to be satisfied with your Festively purchase. Eligible items may be returned within 30 days after delivery, subject to the conditions below.
Starting a Return
To request a return, sign in to your customer account at:
https://account.festively.shop
You may also contact us at:
Please include your order number and the reason for the return.
All return requests require review and approval. Do not mail an item to Festively, our fulfillment partners, or any warehouse unless we have provided written return authorization and the correct return instructions.
Our business mailing address is not automatically the return destination. Return locations may vary depending on the product and fulfillment warehouse.
Return Eligibility
To qualify for a return, the item must generally be:
- Requested within 30 days after delivery
- Unused, unwashed, uninstalled, and unaltered
- In substantially the same condition in which it was received
- Returned with any included accessories, components, manuals, and tags
- In its original packaging when reasonably available
- Accompanied by the order number or other proof of purchase
We reserve the right to reduce or deny a refund when an item is returned used, damaged after delivery, incomplete, altered, or materially different from its original condition.
Return Shipping
For returns based on preference, including ordering the wrong style, changing your mind, or no longer wanting the item, the customer is responsible for arranging and paying for approved return shipping.
Original shipping charges are nonrefundable. Festively currently offers free standard shipping, so no outbound shipping charge will normally appear on the order.
We do not charge a restocking fee.
Do not send a return without authorization. Unauthorized returns may be refused, delayed, or ineligible for a refund.
Damaged, Defective, Incorrect, or Missing Items
Inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible at returns@festively.shop. For the fastest resolution, report the issue within seven days after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label
- A short video when photographs do not adequately show the problem
Depending on the circumstances, the approved resolution may include:
- A replacement
- A resend
- A partial refund
- A full refund
- Return instructions
Do not discard the item or its packaging until the request has been reviewed.
Our fulfillment partner may require photographs, videos, tracking information, or other order evidence before approving a refund, replacement, or return. Physical returns should only be sent when specifically authorized.
If Festively requires the physical return of an approved damaged, defective, incorrect, or incomplete item, Festively will provide a prepaid return label or otherwise cover the required return-shipping cost.
Return-label responsibility
For preference-based returns, the customer is responsible for arranging and paying for approved return shipping. If Festively requires the physical return of an approved damaged, defective, incorrect, or incomplete item, Festively will provide a prepaid return label or otherwise cover the required return-shipping cost.
Exchanges
We do not offer exchanges. If an item arrives damaged, defective, incorrect, or incomplete, Festively may approve a replacement or refund under the Damaged, Defective, Incorrect, or Missing Items section.
For preference-based changes, return the eligible item in accordance with this policy and place a separate order for the desired product or variant. Product and variant availability is not guaranteed.
Non-Returnable Items
The following items are not eligible for return unless they arrived damaged, defective, incorrect, or materially different from the product description:
- Personalized or custom-made products
- Gift cards
- Items clearly marked as final sale before purchase
- Items damaged through misuse, improper installation, neglect, modification, or normal wear
- Items missing significant components or accessories
- Items returned without authorization
- Items returned after the applicable return window
Seasonal products, discounted products, and sale-priced products are not automatically final sale unless the product page clearly states otherwise before purchase.
Contact us before ordering if you have questions about a specific product’s return eligibility.
Order Cancellations
You may request cancellation of an unfulfilled order within one hour after placing the order through your customer account:
https://account.festively.shop
Cancellation requests are reviewed and are not guaranteed.
An order may already have entered processing with our fulfillment partner even when Shopify still displays it as unfulfilled. Once processing has begun, we may be unable to cancel or modify the order. Shopify also advises merchants using third-party fulfillment services to confirm cancellation with that provider before canceling the Shopify order.
If a cancellation is approved, the applicable payment will be refunded to the original payment method.
Address Changes
Contact orders@festively.shop immediately if you need to correct a shipping address.
Address-change requests are not guaranteed after an order has entered processing. Festively is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer when the order cannot be corrected before shipment.
Refund Review and Processing
After an approved return is received—or after a returnless refund is otherwise approved—we will review the returned item or supporting evidence. We will notify you whether the refund has been approved.
Festively processes approved refunds within 10 business days after the returned item is received and inspected, or after a returnless refund is approved. Approved refunds are issued to the original payment method. We do not automatically issue refunds as store credit.
After Festively issues the refund, your bank or card issuer may require additional processing time before the credit appears in your account. If more than 15 business days have passed since Festively confirmed that the refund was issued, contact returns@festively.shop.
Separate Packages
Items from the same order may be fulfilled from different warehouse locations and may arrive in separate packages.
A return request must identify the specific product and shipment involved.
Contact Information
Festively LLC
140 Sara Ln
Hanover, PA 17331
United States
Returns: returns@festively.shop
Order assistance: orders@festively.shop
General support: hello@festively.shop
Phone: (717) 268-9444
Support hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Closed weekends and major holidays