Terms of service

Effective date: July 22, 2026

Overview

Welcome to Festively.

Festively LLC (“Festively,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, customer-account functionality, and services made available through it collectively, the “Services.”

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with all policies and notices referenced in them collectively, the “Terms,” explain the rights and responsibilities that apply when you access, browse, interact with, or purchase through the Services.

Please read these Terms carefully. They contain important information regarding orders, payments, shipping, returns, intellectual property, disclaimers, limitations of liability, and other legal rights and obligations.

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not access or use the Services.

Section 1 — Access, Eligibility, and Customer Accounts

By using the Services, you represent that you are at least the age of majority in your state or jurisdiction of residence. If you permit a minor dependent to use the Services through a device, account, or payment method that you own or control, you accept responsibility for that use.

To access certain Services or place an order, you may be asked to provide information such as your name, email address, telephone number, billing information, payment information, and shipping address.

You represent that all information you provide is accurate, current, complete, and submitted with proper authorization.

Festively customer accounts may use passwordless authentication or other sign-in methods supported by Shopify. You are responsible for maintaining control of your email account, verification codes, devices, and other information used to access your customer account.

You must not:

Share verification codes with unauthorized persons.
Access another customer’s account without permission.
Sell, transfer, assign, or license your customer account.
Use false, misleading, or unauthorized account information.
Attempt to interfere with account authentication or security.

Notify us promptly if you believe that your account or personal information has been accessed without authorization.

We may suspend, limit, or terminate account access if we reasonably believe that an account is being used fraudulently, unlawfully, or in violation of these Terms.

Section 2 — Products and Product Information

We make reasonable efforts to present products accurately, including their descriptions, dimensions, materials, colors, available variants, prices, photographs, and other relevant information.

However, product colors and appearance may vary depending on:

Screen type and display settings.
Lighting and photography.
Manufacturing tolerances.
Product size or selected variant.
Minor supplier or production updates that do not materially change the product.

Lifestyle photographs may include decorative objects or accessories that are not included with the product. The product title, description, variant selection, specifications, and “what is included” information determine what is included with a purchase.

You are responsible for reviewing all product details before placing an order, including:

Dimensions and measurements.
Materials.
Color or style selections.
Quantity.
Included items.
Care instructions.
Compatibility information.
Safety notes.
Delivery information.

We do not guarantee that a product’s appearance will be identical to how it appears on every device. Nothing in this section limits any warranty, consumer-protection right, or legal remedy that cannot lawfully be limited.

Product descriptions, availability, specifications, and prices may be updated or corrected when necessary.

We may:

Discontinue a product.
Limit purchase quantities.
Restrict sales to particular geographic areas.
Decline orders that appear intended for unauthorized commercial resale or export.
Remove or modify products when inventory, fulfillment, compliance, or quality requirements are not met.

Section 3 — Orders

When you submit an order, you are making an offer to purchase the selected products under these Terms and the policies incorporated into them.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has entered fulfillment or that we have finally accepted the order.

Payment must be successfully authorized before an order can be processed.

We may accept, decline, limit, place on hold, or cancel an order for reasons including:

Product or variant unavailability.
Payment authorization failure.
Suspected fraud or unauthorized payment use.
Incorrect or incomplete customer information.
Unsupported shipping destination.
Listing, pricing, promotion, or inventory errors.
Legal or compliance restrictions.
An inability to fulfill the order within the represented terms.
Unusual quantities that appear intended for resale.
A violation of these Terms.

If we decline or cancel an order after payment has been captured, we will issue the applicable refund to the original payment method.

Order review

You are responsible for reviewing the following before submitting an order:

Product and variant selections.
Quantities.
Shipping address.
Billing information.
Email address.
Telephone number, when provided.
Discount codes.
Final order total.

Cancellation requests

You may request cancellation within one hour after placing your order.

Cancellation requests may be submitted:

Through your Festively customer account; or
By contacting us at hello@festively.shop.

Cancellation is not guaranteed because fulfillment processing may begin quickly.

If the order has already entered processing, been submitted to a fulfillment facility, or shipped, we may be unable to cancel it. In that case, the order may need to be handled under our Refund Policy after delivery.

If we approve a cancellation after payment has been captured, the applicable amount will be returned to the original payment method.

Returns and refunds

Returns and refunds are governed by our Refund Policy:

https://festively.shop/policies/refund-policy

Shipping and delivery are governed by our Shipping Policy:

https://festively.shop/policies/shipping-policy

Products purchased through Festively are intended for personal or household use and may not be purchased for unauthorized commercial resale or export.

Section 4 — Prices, Promotions, Taxes, and Billing

All prices displayed on the Services are stated in U.S. dollars unless otherwise indicated.

The price charged will generally be the price displayed during checkout when the order is submitted, subject to correction of a material pricing, promotion, or listing error.

Applicable sales tax is calculated and displayed during checkout based on the order, delivery address, and applicable tax requirements.

Shipping charges

Festively currently provides free tracked standard shipping to eligible destinations within its supported shipping area.

There is no minimum purchase requirement for standard free shipping unless a specific promotion expressly states otherwise.

Festively does not currently offer customer-selected expedited, overnight, local-delivery, or in-store-pickup services.

Discounts and promotions

Prices, discounts, and promotions may change without notice.

Promotional offers may be governed by separate conditions, including:

Start and end dates.
Product or collection eligibility.
Minimum purchase requirements.
Customer eligibility.
Usage limits.
Excluded products.
Whether discounts may be combined.

If specific promotional terms conflict with these Terms, the specific promotional terms will govern the promotion.

Discount codes must be entered before the order is submitted. We are not required to apply a discount retroactively after checkout.

Compare-at prices

When a compare-at price or other reference price is displayed, it is intended to represent a genuine and supportable reference price rather than an arbitrary or manufactured discount.

We may remove or correct reference pricing if it cannot be substantiated or is displayed in error.

Billing information

You agree to provide current, complete, and accurate purchase, payment, contact, and account information.

You represent that:

You are authorized to use the payment method submitted.
The payment information is accurate.
Charges associated with the order will be honored.
You will pay the final amount displayed during checkout, including applicable taxes.

We may use payment processors and fraud-prevention services to verify payment information and assess transaction risk.

Section 5 — Shipping, Fulfillment, and Delivery

Festively currently ships to:

The 48 contiguous United States.
Washington, D.C.

Festively does not currently ship to:

Alaska.
Hawaii.
U.S. territories.
APO, FPO, or DPO military addresses.
International destinations.

Orders submitted to unsupported destinations may be declined or canceled.

Shipping cost

Eligible orders receive free tracked standard shipping.

Processing and delivery estimates

Our standard estimated delivery period is 5–12 business days from the date the order is placed, consisting of approximately:

Processing: 1–3 business days.
Carrier transit after dispatch: approximately 4–9 business days.
Total estimated delivery: approximately 5–12 business days.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

If a product page or checkout displays a different product-specific delivery estimate, the more specific estimate controls.

Delivery estimates are not guaranteed arrival dates.

We do not guarantee arrival by a holiday, event, birthday, anniversary, or other personal deadline unless an express written delivery guarantee is provided for the specific order.

Fulfillment providers and shipment origins

Festively works with third-party fulfillment, warehousing, logistics, and carrier providers.

Depending on the selected product, available inventory, and approved shipping route, products may be dispatched from fulfillment facilities located in the United States or China.

Festively remains the seller responsible for:

Customer service.
Order assistance.
Approved cancellations.
Returns.
Refunds.
Delivery-related support.

Multiple shipments

Products within the same order may be stored or fulfilled at different facilities.

As a result:

An order may arrive in multiple packages.
Packages may have separate tracking numbers.
Packages may arrive on different dates.

You will not be charged additional shipping solely because your order is divided into multiple shipments.

Tracking

Tracking information will be provided when available.

Tracking may take approximately 24–48 hours after shipment to begin displaying carrier activity.

Orders may be tracked at:

https://festively.shop/apps/track-order

Delays

Weather, customs processing, carrier interruptions, address problems, public holidays, peak-season volume, inventory issues, or other circumstances outside our reasonable control may affect delivery.

We maintain a reasonable basis for the processing and shipment estimates we publish.

If we determine that we cannot ship an order within the represented timeframe, we will provide notice and, where required by applicable law:

Provide a revised shipment estimate.
Give you an opportunity to consent to the delay.
Allow you to cancel the affected unshipped order.
Issue a prompt refund when cancellation or refund is required.

Address accuracy

You are responsible for providing a complete and accurate shipping address.

Address changes requested after an order has entered fulfillment are not guaranteed.

Festively is not responsible for delays, losses, or additional costs caused by an incorrect, incomplete, or unauthorized address entered by the customer. We will nevertheless make reasonable efforts to assist with an investigation.

Delivery problems

Tracking has not updated for several business days.
The estimated delivery period has passed.
A package is reported lost.
A shipment shows delivered but cannot be located.
A product arrives damaged.
You receive an incorrect product.
Items are missing from the shipment.

Delivery problems, damaged products, and incorrect items are further governed by our Shipping Policy and Refund Policy.

Section 6 — Intellectual Property

The Services and their contents include, without limitation:

The Festively name.
Logos and brand symbols.
Slogans and taglines.
Text.
Graphics.
Photographs.
Videos.
Audio.
Page designs.
Product reviews.
Illustrations.
Icons.
Data organization.
Collection structure.
Selection and arrangement of content.

These materials are owned by or licensed to Festively, its affiliates, or its licensors and may be protected by U.S. and international copyright, trademark, patent, trade-dress, and other intellectual-property laws.

You may use the Services only for lawful, personal, noncommercial purposes.

Without prior written permission, you must not:

Reproduce or republish protected content.
Distribute or sell protected content.
Modify protected content.
Create derivative works.
Publicly display or perform protected content.
Download or store substantial portions of the Services.
Scrape or extract product information or site content.
Use Festively branding in a manner that suggests authorization or affiliation.
Use Festively content to train, populate, or operate a competing catalog or commercial service.

Nothing in these Terms grants you a license to any Festively, Shopify, or third-party intellectual property except the limited right to use the Services in accordance with these Terms.

“Festively,” its logo, seasonal symbol, designs, and slogans are trademarks or brand assets of Festively or its licensors.

Shopify’s names, logos, product names, and service names are trademarks of Shopify.

All other trademarks belong to their respective owners.

Section 7 — Optional and Third-Party Tools

The Services may provide access to tools, integrations, applications, or features operated by third parties.

These may include services relating to:

Payments.
Customer accounts.
Shipment tracking.
Reviews.
Chat.
Email communication.
Analytics.
Fraud prevention.
Fulfillment.
Marketing preferences.

Third-party tools may be provided “as is” and “as available,” subject to the third party’s own terms and policies.

Festively does not control every aspect of third-party tools and is not responsible for their independent operation, availability, content, or privacy practices, except to the extent required by applicable law.

Your use of optional third-party tools is at your discretion. You should review the applicable provider’s policies before using them.

New tools, features, and resources introduced through the Services will also be subject to these Terms unless separate terms are provided.

Section 8 — Third-Party Links

The Services may contain links to websites, resources, or services operated by third parties.

A link does not necessarily mean that Festively:

Owns the linked service.
Controls the linked service.
Endorses the linked content.
Guarantees the linked service’s accuracy or availability.
Is affiliated with the linked provider.

When you leave the Services and visit a third-party website, you do so at your own discretion.

Festively is not responsible for losses or damages arising from independent third-party websites, products, content, or transactions, except where liability cannot legally be excluded.

Questions regarding an independent third-party product or service should be directed to that provider.

Section 9 — Relationship With Shopify

Festively is powered by Shopify, which enables us to provide the Services.

However, sales and purchases made through the Festively store are transactions directly between you and Festively.

Shopify is not the seller of Festively products and is not responsible for the fulfillment, condition, delivery, return, or refund of products purchased from Festively.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of a sale between you and Festively, including injury, damage, or loss resulting from products or transactions, except to the extent that liability cannot lawfully be excluded.

Section 10 — Privacy

Personal information collected through the Services is governed by our Privacy Policy:

https://festively.shop/policies/privacy-policy

Because the Services are hosted by Shopify, Shopify processes information relating to access, checkout, payment, customer accounts, fraud prevention, and use of the Services.

Information may also be shared with service providers when reasonably necessary to:

Process payments.
Operate the store.
Fulfill and deliver orders.
Provide customer support.
Detect fraud.
Manage customer accounts.
Send authorized communications.
Comply with legal obligations.

Those service providers may process information in countries other than your country of residence, as explained in our Privacy Policy.

By using the Services, you acknowledge that you have reviewed our Privacy Policy and any applicable Shopify privacy disclosures.

Section 11 — Feedback, Reviews, and Customer Content

If you submit, post, upload, email, or otherwise provide reviews, photographs, videos, comments, suggestions, ideas, feedback, or other content collectively, “Feedback,” you grant Festively a nonexclusive, worldwide, perpetual, sublicensable, royalty-free license to:

Use.
Reproduce.
Adapt.
Modify.
Publish.
Translate.
Distribute.
Display.
Promote.
Create derivative works from the Feedback.

This license allows us to operate, evaluate, improve, and promote the Services.

You represent that:

You own the Feedback or have permission to submit it.
The Feedback is accurate to the best of your knowledge.
The Feedback does not infringe another person’s rights.
You have disclosed any compensation, discount, free product, or other incentive connected to the Feedback.
The Feedback complies with applicable law and these Terms.

You must not submit Feedback that:

Is false or misleading.
Contains unlawful, abusive, defamatory, obscene, or threatening material.
Infringes intellectual-property, privacy, publicity, or other rights.
Contains malware or harmful code.
Uses a false identity or misleading email address.
Misrepresents the origin of the Feedback.

We may moderate, edit, refuse, or remove Feedback when reasonably necessary, but we are not obligated to monitor every submission.

We are not required to:

Keep Feedback confidential.
Pay compensation for Feedback.
Publish Feedback.
Respond to Feedback.

Section 12 — Errors, Inaccuracies, and Omissions

The Services may occasionally contain typographical errors, inaccuracies, or omissions concerning:

Product descriptions.
Specifications.
Measurements.
Pricing.
Promotions.
Discounts.
Availability.
Shipping costs.
Processing times.
Transit times.
Images.
Included items.

We may correct or update inaccurate information when identified.

If a material error affects an order, we may:

Contact you for instructions.
Offer the order under corrected terms.
Cancel the affected item or order.
Issue an applicable refund.

If we cancel an order after payment has been captured because of an error, unavailability, or inability to fulfill the order, the applicable amount will be refunded to the original payment method.

Nothing in this section allows us to disregard applicable consumer-protection law or a binding order that has already been validly accepted where cancellation is not legally permitted.

Section 13 — Prohibited Uses

You may access and use the Services only for lawful purposes.

You must not use the Services:

For unlawful, fraudulent, or malicious purposes.
To violate federal, state, local, or international law.
To infringe intellectual-property rights.
To harass, threaten, abuse, defame, or harm another person.
To transmit false or misleading information.
To impersonate another person, company, or organization.
To submit unauthorized advertising, spam, chain letters, or solicitations.
To introduce malware, viruses, or harmful code.
To obtain unauthorized access to accounts, systems, or data.
To collect another person’s personal information without lawful authority.
To interfere with website operation, checkout, security, or authentication.
To circumvent fraud-prevention, access-control, or rate-limiting measures.
To engage in unauthorized scraping, crawling, extraction, or data harvesting.
To reproduce, resell, or commercially exploit the Services without permission.
To conceal or misrepresent automated access.
To use the Services in a manner that harms Festively, Shopify, customers, or service providers.

We may suspend or terminate access when we reasonably determine that these restrictions have been violated.

Section 14 — Automated Agents

This section applies if you use or deploy an automated or semi-automated software service to access, use, or interact with the Services an “Agent.”

An Agent must not access or interact with the Services in a prohibited, deceptive, or unauthorized manner.

Where technically applicable, an Agent must:

Identify that the request is automated.
Disclose the Agent’s name through an appropriate user-agent string or other requested method.
Not imitate human activity to evade detection.
Not bypass CAPTCHAs or similar safeguards.
Respond truthfully when asked whether an interaction is automated.
Respect robots directives, rate limits, security controls, and access restrictions.
Stop accessing the Services when instructed.

We may restrict or block Agent access through technical or other measures.

Nothing in this section grants permission for automated access that is otherwise prohibited under these Terms.

Section 15 — Suspension and Termination

We may suspend, restrict, or terminate your access to all or part of the Services if:

You violate these Terms.
You engage in suspected fraud or unlawful activity.
Your use threatens the security or operation of the Services.
Suspension is reasonably necessary to protect customers, Festively, Shopify, or a service provider.
We discontinue the applicable Service.

Termination does not eliminate obligations or amounts that arose before termination.

The following provisions survive termination to the extent applicable:

Intellectual Property.
Privacy.
Feedback.
Disclaimers.
Limitations of Liability.
Indemnification.
Governing Law.
Severability.
Entire Agreement.
Any provision that by its nature should survive.

Section 16 — Disclaimer of Warranties

Information presented through the Services is provided for general informational purposes.

We make reasonable efforts to keep information accurate and current, but we do not guarantee that all website content will always be complete, current, or error-free.

Except for express written warranties provided with a product and warranties or rights that cannot legally be excluded, the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim implied warranties including:

Merchantability.
Fitness for a particular purpose.
Durability.
Title.
Noninfringement.

We do not guarantee that:

The Services will always be uninterrupted.
The Services will be free of technical errors.
Every website feature will always remain available.
Every product will remain available.
Delivery will occur on a guaranteed date unless expressly promised.

Some jurisdictions do not allow certain warranty exclusions. Where those laws apply, these limitations apply only to the extent legally permitted.

Nothing in these Terms limits any mandatory consumer warranty or statutory right.

Section 17 — Limitation of Liability

To the fullest extent permitted by applicable law, Festively and its officers, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Services or a product purchased through them.

This may include, where legally permissible:

Lost profits.
Lost revenue.
Lost savings.
Lost data.
Business interruption.
Replacement costs.
Loss arising from unauthorized account access.
Loss arising from third-party services.

These limitations apply regardless of whether the claim is based on contract, negligence, tort, strict liability, or another legal theory and regardless of whether the possibility of the loss was disclosed.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, gross negligence where legally applicable, or other nonwaivable statutory rights.

Where applicable law does not permit a complete exclusion of liability, liability will be limited to the maximum extent permitted by law.

Section 18 — Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Festively, Shopify, and their respective affiliates, officers, employees, contractors, agents, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal expenses arising from:

Your material breach of these Terms.
Your unlawful use of the Services.
Your infringement of another person’s rights.
Content or Feedback that you submit.
Fraudulent, deceptive, or malicious activity conducted through your account.

We will provide reasonable notice of an indemnifiable claim when practicable.

A failure to provide immediate notice does not eliminate the obligation unless the delay materially prejudices the defense.

We may control the defense and settlement of the claim, but we will not agree to a settlement that imposes a nonmonetary obligation on you without your reasonable consent.

You agree to provide reasonable cooperation in defending the claim.

Section 19 — Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be severed or limited as necessary, and the remaining provisions will continue in full force.

Section 20 — Waiver and Entire Agreement

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with policies and operating rules posted through the Services, constitute the entire agreement between you and Festively regarding use of the Services.

They supersede prior or contemporaneous communications, proposals, agreements, and understandings relating to the Services.

Ambiguities will not automatically be interpreted against the party that drafted the Terms.

Section 21 — Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without prior written consent from Festively.

Any unauthorized attempted assignment is void.

Festively may assign or transfer these Terms and related rights or obligations as part of a merger, acquisition, asset transfer, corporate reorganization, financing, or transfer of the business, subject to applicable law.

Section 22 — Governing Law and Venue

These Terms and any separate agreements through which we provide the Services are governed by the laws of the Commonwealth of Pennsylvania and applicable federal law, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, legal proceedings arising from these Terms or the Services will be brought in a state or federal court with jurisdiction over York County, Pennsylvania.

You and Festively consent to the personal jurisdiction of those courts.

An eligible claim may also be brought in an appropriate small-claims court.

Nothing in this section deprives a consumer of protections or venue rights that cannot legally be waived.

Section 23 — Headings

Headings are included for convenience and organization only.

They do not limit or change the meaning of these Terms.

Section 24 — Changes to These Terms

You may review the current version of these Terms at any time on this page.

We may update or replace portions of these Terms by posting a revised version through the Services.

When required by applicable law, we will provide notice of material changes.

The updated Terms will become effective on the date stated in the revised version or notice.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms, except where applicable law requires another form of consent.

Section 25 — Contact Information

Questions about these Terms of Service may be sent to:

Festively LLC
140 Sara Ln
Hanover, PA 17331
United States

Email: hello@festively.shop
Phone: (717) 268-9444
Website: https://festively.shop

Support hours:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time

We generally respond to customer inquiries within 1–3 business days.