Shipping policy
Last updated: July 22, 2026
This Shipping Policy applies to orders placed through festively.shop.
Shipping Destinations
Festively currently ships only to:
- The 48 contiguous United States
- Washington, D.C.
At launch, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico or other U.S. territories
- APO, FPO, DPO, or other military postal addresses
- International destinations
Orders entered with an unsupported shipping destination cannot be completed.
Shipping Cost
Festively offers:
Free Standard Shipping
No minimum purchase is required. The shipping charge displayed at checkout is $0.00 for eligible destinations.
Processing Time
Orders are generally processed within:
1–3 business days
Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends, holidays, or after normal business hours begin processing on the next business day.
Processing includes order verification, inventory confirmation, preparation, packaging, and transfer to the shipping carrier. Processing time is separate from transit time.
Estimated Delivery Time
After an order has been processed and dispatched, transit generally takes:
Approximately 4–9 business days
Most orders are therefore expected to arrive within:
5–12 business days after the order date
Delivery estimates are not guarantees. Actual delivery timing may vary because of carrier operations, severe weather, address issues, warehouse volume, seasonal demand, transportation disruptions, or other circumstances outside Festively’s direct control.
Tracking Information
Tracking is provided for all shipped orders.
When tracking becomes available, it will be sent to the email address associated with the order. You can also check your shipment through our Track Your Order page:
Enter the order number and email address used at checkout. Tracking information may take several business days to begin showing carrier movement after the shipment is created.
Some shipments may use a consolidated or international tracking number that continues updating through final delivery rather than displaying a separate last-mile tracking number.
Fulfillment Locations
Festively works with fulfillment partners and may ship products from different warehouse locations.
The warehouse, carrier, and shipping route used may vary depending on:
- Product availability
- Product variant
- Customer destination
- Package size or weight
- Carrier availability
- Delivery performance
Every product approved for sale must support Festively’s stated 5–12-business-day delivery estimate at the time it is listed.
Separate Packages
Items from the same order may occasionally arrive in separate packages because products can be fulfilled from different warehouse locations.
Separate shipments:
- May have different tracking numbers
- May arrive on different days
- Do not result in an additional shipping charge
Receiving one item from an order does not necessarily mean the remaining items are missing.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Contact information
Festively is not responsible for delivery problems caused by an incomplete or incorrect address when the order cannot be corrected before processing.
Address Changes
To request an address correction, contact:
Address changes are not guaranteed. Orders may begin processing shortly after they are placed, and we may be unable to modify an address once fulfillment has started.
Do not submit a second order solely to correct an address without first contacting us.
Order Cancellations
Cancellation requests may be submitted within one hour after an order is placed through the customer account portal:
https://account.festively.shop
Cancellation requests are reviewed and are not guaranteed.
An order may already have entered fulfillment processing even when it still appears unfulfilled in Shopify. Once processing has begun, Festively may be unable to cancel or modify the order.
Approved cancellations are refunded to the original payment method.
Delayed Tracking
Tracking updates can occasionally pause while a package:
- Moves between carrier facilities
- Transfers between transportation partners
- Clears a regional processing center
- Awaits a carrier scan
- Experiences weather or peak-season delays
A temporary lack of tracking activity does not necessarily mean the package is lost.
If tracking has not updated for an extended period or your order exceeds the stated delivery estimate, first check the Track Your Order page. If additional assistance is needed, contact:
Include the order number and tracking number so we can investigate.
Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location, including porches, side doors, garages, parcel lockers, and other secure areas.
- Ask household members, neighbors, building staff, or property managers whether they accepted the package.
- Verify that the shipping address on the order was correct.
- Allow one additional business day, as some carriers mark packages delivered shortly before the final drop-off.
- Contact the carrier when carrier information is available.
If the package still cannot be located, contact orders@festively.shop. We will review the tracking information and assist with the applicable carrier or fulfillment-partner investigation.
Refunds or replacements for packages marked delivered are not automatic and depend on the available tracking evidence and investigation results.
Lost Packages
If a shipment appears lost in transit, contact us at:
We may request additional information and open an investigation with the carrier or fulfillment partner.
Depending on the circumstances and investigation outcome, an approved resolution may include:
- Replacement
- Reshipment
- Partial refund
- Full refund
Do not initiate a payment dispute before allowing Festively a reasonable opportunity to investigate and resolve the shipment issue.
Damaged Packages or Products
Inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrect, or incomplete, contact:
For the fastest review, report the issue within seven days after delivery and provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Photograph of the shipping label
- A short video when photographs do not adequately show the problem
Keep the item and all packaging until the request has been reviewed.
Do not return an item without written authorization and return instructions.
Returned-to-Sender Packages
A package may be returned to the sender because of:
- An incorrect or incomplete address
- An unclaimed shipment
- Repeated unsuccessful delivery attempts
- Refusal of delivery
- Carrier restrictions
- Other delivery problems
If an order is returned to sender, contact orders@festively.shop.
Additional shipping charges may apply when reshipment is requested because of an address error, refusal, or failure to claim the package. Any refund will be reviewed after the return status and applicable costs are confirmed.
Carrier and Seasonal Delays
Delivery may take longer during:
- Major holidays
- Peak shopping periods
- Severe weather
- Natural disasters
- Carrier service disruptions
- Transportation delays
- High warehouse volume
Festively will publish holiday ordering guidance or cutoff dates when appropriate. Unless expressly stated otherwise, we do not guarantee delivery by a specific holiday or event date.
Customers purchasing time-sensitive seasonal products should place orders as early as possible.
Returns
Shipping an item back without authorization is not permitted.
The Festively business mailing address is not automatically the return destination. Approved return locations vary depending on the product and fulfillment warehouse.
To begin a return request, visit:
https://account.festively.shop
You may also contact:
Review the separate Return, Refund, and Cancellation Policy for complete eligibility, shipping-cost, and refund information.
Contact Information
Festively LLC
140 Sara Ln
Hanover, PA 17331
United States
Order assistance: orders@festively.shop
Returns: returns@festively.shop
General support: hello@festively.shop
Phone: (717) 268-9444
Support hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Closed weekends and major holidays