Request a Return or Cancellation
Use your Festively customer account to view eligible orders and submit a return or cancellation request.
Cancel an Order
Cancellation requests may be submitted within one hour after placing an order.
Cancellation is not guaranteed because fulfillment processing may begin quickly.
If your order has already entered processing or shipped, it may no longer be eligible for cancellation. You may need to follow the normal return process after delivery.
To request cancellation
- Sign in to your Festively customer account.
- Open the applicable order.
- Select the cancellation-request option.
- Provide the requested information.
- Submit your request for review.
Contact us immediately if the cancellation option is unavailable and your order was placed less than one hour ago.
Request a Return
Eligible return requests may be submitted within 30 days after delivery.
Items generally must be:
- Unused
- In their original condition
- Returned with original packaging
- Returned with all included accessories and components
- Eligible under our Refund Policy
Return requests require review and approval.
To request a return
- Sign in to your Festively customer account.
- Select the applicable delivered order.
- Choose the product you want to return.
- Select the return reason.
- Add any requested details or photographs.
- Submit the request.
Submitting a request does not automatically approve the return or issue a refund.
Damaged, Defective, or Incorrect Items
Report damaged, defective, or incorrect products within seven days after delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label when relevant
Do not discard the product or packaging until we have reviewed your request.
For these issues, contact us directly:
Return Shipping
Customers are generally responsible for return shipping on preference-based returns.
Approved damaged, defective, or incorrect-item claims are reviewed separately and may receive different return instructions.
Do Not Mail an Unauthorized Return
Do not send a product back until Festively has:
- Approved the return
- Provided return instructions
- Confirmed the correct return address
Festively’s business mailing address is not automatically the return location.
Unauthorized returns may be delayed, refused, or unable to be processed.
Review the Full Policy
Before submitting a request, review our complete:
Refund Policy
Questions may be sent to:
Email: hello@festively.shop
Phone: (717) 268-9444
Support hours:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time